Why is it we sometimes say the nastiest things to the person we love the most? How is it that seemingly simple negotiations sometimes end up with partners screaming at each other? How do we end up snapping and acting in ways we swore we would never do again? What makes people who love each other sometimes get really anxious when approaching each other, or leads us to avoid talking about important matters? And more importantly, how can we learn to stop long-standing patterns of destructive conflict, develop the skills to manage our negative emotions and destructive urges, and learn how to talk and listen in ways that lead to understanding, validation, negotiation and closeness?